Important Customer Information

Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.

Prices and Payment

All prices are in Euro and include VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards.

Delivery Costs

The delivery costs for international shipments are displayed in your shopping cart after selecting "international shipping".


All items offered on our website are subject to availability. To purchase any of the items on our Website, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will e-mail you confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we send e-mail confirmation to you that we've accepted your order or despatched the product to you. The contract will be filed. For safety reasons, your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.


You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract, we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense, and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.


Customer Service


Any complaints regarding the goods or services supplied should be made to:

Sphärenmeisters Spiele
Wilsberger Str. 31
52134 Herzogenrath

+49 2407 902026

You can e-mail, write or telephone us with your complaint.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.